Join us at La Villa Banquet Hall at 3632 North Pulaski Road, Chicago, Illinois 60641 for each of the following seminars. Networking: 7:30 AM | Seminar including Q&A Session: 8:15 AM-9:15 AM, Networking until 10 AM.
January 24, 2012
Topic: Marketing, Selling & Networking in the 21st Century-Low Cost Ideas
Synopsis: Marketing and promotion increasingly needs to add digital media to the traditional print
and personal approaches to be successful in the 21st century. This program will provide a process to
develop a powerful unified marketing message for an organization.
Speakers: Mark Goodman & Allen Gary
February 7, 2012
Topic: Five Keys to Building, Maintaining & Protecting your Reputation in Customer Service and in
the Digital World
Synopsis: In today's age of instant feedback and constant connectivity, it is more important than ever to maintain good customer service for businesses of any size. This workshop covers the five critical keys to maintaining good customer relationships both online and off, as well as, how small business owners can encourage and implement customer relationship-enhancing incentives throughout their organization.
Speaker: K. Hill
February 21, 2012
Topic: Five Keys to Knowing When & How to Hire Good Employees; and How to Retain Them.
Synopsis: Hiring and retaining good employees is critical to the success of every business, but
especially in a small business where every employee makes a difference. Learn when to hire and how
to hire and retain good employees at this informative seminar.
Speaker: Jim Austgen
RSVP to one, two or all three seminars by calling Juan Ortiz at 773.880.2197 or visiting us online at wintrust.com/scorebreakfast no later than one week prior to the seminar date.








