by RICHARD SHAPIRO
September 11, 2016
by RICHARD SHAPIRO
September 11, 2016
People like to feel and be in control. That thought is not necessarily articulated but when a customer is not in control, he or she is not happy. How can your associates create happy customers? Give the customer your full and complete attention. It’s not sufficient that your associates think they are giving their full attention; the customer needs to feel it.
Here are eight suggestions to give customers your full attention:
We have moved from the Information Age to the Attention Age. With the enormous volume of information available to anyone at anytime, companies that educate their associates about the value of paying attention to what customers are saying and understanding the underlying emotion will reap great benefits. The options of where, when and how to shop are boundless. To keep your customers coming back, paying attention is a most valuable asset. Listen to your customers and hear what they are saying and feeling.
What suggestions do you have for showing customers you are paying attention?
This article originally appeared in The Center For Client Retention.
This article was written by RICHARD SHAPIRO from Business2Community and was legally licensed through the NewsCred publisher network.