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FAQs

Frequently Asked Questions

FAQs

Frequently Asked Questions

WHAT IS ZELLE®?

Zelle is an easy way to send and receive money from friends, family and people you know and trust. With just an email address or U.S. mobile phone number, you can quickly, safely and easily send and receive money with almost anyone who has an eligible U.S.-based bank account.

WHAT SHOULD ZELLE BE USED FOR?

You can use Zelle to send money to almost anyone with an eligible U.S.-based bank account. Eligibility requirements may vary depending on where your recipient banks.

Zelle should be used to send and receive money from people you know and trust, such as: your family, friends, babysitter, neighbor, or a coworker. If you don’t know the person (for example, paying for items for sale online), we recommend you do not use Zelle for these types of transactions. These transactions are potentially high risk and neither Wintrust Community Banks nor Zelle offer a protection for any purchase or sale conducted using Zelle. 

WHAT IS THE DIFFERENCE BETWEEN ZELLE AVAILABLE THROUGH THE .COMMUNITYMOBILE BANKING APP AND THE ZELLE STAND-ALONE APP?

Wintrust Community Banks partnered with Zelle to offer a unique experience to our customers that is only available through the .communityMobile Banking downloadable app.

Zelle is also available through a separate mobile app that is not operated or maintained by Wintrust Community Banks; instead, it is owned and operated by Early Warning Services LLC, a third-party entity. 

HOW FAST IS MONEY SENT WITH ZELLE?

With Zelle, funds are typically available to an enrolled recipient within minutes. However, for unenrolled recipients it may take up to three days before the funds may be available.

IS THERE A FEE TO USE ZELLE?

No, there is no fee for Wintrust Community Bank customers using Zelle to send or receive money.

WHO IS ELIGIBLE TO USE ZELLE?

In order to use Zelle within the .communityMobile Banking app, you must have a Wintrust Community Bank consumer checking account as well as a valid email address or U.S. mobile number. Wintrust Community Banks currently don’t support sending money via Zelle using savings and money market accounts.

WHAT HAPPENS WHEN I ENROLL WITH ZELLE?

When you enroll with Zelle using the .communityMobile Banking app, we establish a connection between your email address or U.S. mobile phone number and your eligible Wintrust Community Bank checking account. When you send or receive money with Zelle, the funds will automatically be directed to and from your Wintrust Community Bank enrolled checking account.

CAN I BE ENROLLED IN ZELLE AT MORE THAN ONE BANK?

The email address or U.S. mobile number you use with Zelle can only be used with one bank at a time. If you have another email address or U.S. mobile number available, you can enroll it in Zelle with another bank.

If your email address or U.S. mobile number is already enrolled with Zelle through another bank and you want to transfer the enrollment over to Wintrust Community Bank there are a few ways you can do that:

  • When you first enroll in Zelle within .communityMobile Banking app
  • By going to the Zelle profile settings on the .communityMobile banking app 

CAN I CHANGE MY EMAIL ADDRESS, U.S. MOBILE NUMBER, OR CHECKING ACCOUNT I HAVE LINKED TO MY ZELLE PROFILE?

Yes, to change your email address, U.S mobile number, or checking account linked to your Zelle profile, visit your Zelle profile settings on the .communityMobile banking app. 

WHAT HAPPENS IF I SEND MONEY TO SOMEONE USING ZELLE AND THEY NEVER ENROLL IN ZELLE?

If you send money to someone using Zelle and they do not respond within 14 days, we will cancel the transaction. The money will not be deducted from your checking account until your recipient completes enrollment with Zelle.

CAN I CHANGE OR CANCEL A ZELLE PAYMENT ONCE I HAVE SENT IT?

You cannot change or cancel a Zelle payment once you sent it. If your recipient has already enrolled with Zelle, the money is sent directly to your recipient and cannot be canceled.

If your recipient hasn’t yet enrolled with Zelle, they will receive an invitation to enroll. If they do not enroll in Zelle within 10 days, the transaction will be canceled. The money will not be deducted from your checking account until your recipient completes enrollment with Zelle.

ARE THERE LIMITS TO THE AMOUNT OF MONEY I CAN SEND AND RECEIVE?

There are no limits to the amount of money you receive. Wintrust Community Banks have established a send limit of $2,000.00 per transaction with a maximum of $2,000.00 per day. We reserve the right to change the transaction limits at any time. All transfer limits are subject to temporary reductions to protect your account.

 

Zelle is intended for sending money to family, friends and people you know. Must have a bank account in the U.S. to use Zelle. Transactions typically occur within minutes between enrolled users. If a recipient is not enrolled with Zelle, it could take 1 to 3 business days to receive the money once enrollment is completed. Dollar and frequency limits apply. Third party message, data, and/or internet fees may apply. Use of Online Banking is required for access to Mobile/Remote Banking and Zelle payments. Mobile/Internet connectivity is required. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.